Privacy Policy

1. Information we collect

• Account & profile: name, email, phone, password (hashed), avatar, and your role (customer/provider).
• Provider verification: to list as a Provider we collect sensitive documentation — government ID, professional licenses, and proof of insurance, along with license/policy numbers and coverage details. These are stored privately and are accessible only to you and authorized Hyr reviewers.
• Marketplace activity: listings, jobs, bids, bookings, estimates, invoices, reviews, and messages.
• Location: approximate service location/area you provide for search and matching.
• Technical: device, log, and usage data needed to operate and secure the service.

2. How we use information

• To operate the marketplace: create accounts, verify Providers, enable search, bookings, messaging, reviews, and payments.
• To keep the platform safe: prevent fraud and abuse, enforce our Terms, and comply with law.
• To communicate with you about your account, transactions, and service updates.
• To improve the product and measure performance.

3. How we share information

• Between users as needed for a transaction: e.g., a Provider sees a Customer's booking details; a Customer sees a Provider's public profile and verified badges. Verification documents are never shared with other users.
• Service providers (processors): we use trusted vendors to run the platform, including Supabase (database, authentication, file storage), Stripe (payments, if/when enabled), and Vercel (web hosting). They process data on our behalf under contract.
• Legal & safety: when required by law or to protect rights, safety, and the integrity of the platform.
• Business transfers: in connection with a merger, acquisition, or sale of assets.

We do not sell your personal information.

4. Data retention

We keep personal information for as long as your account is active and as needed to provide the service, then for a limited period to meet legal, tax, accounting, dispute-resolution, and fraud-prevention obligations. Verification documents are retained per our document-retention schedule and deleted or anonymized when no longer required. [Confirm specific retention periods with counsel.]

5. Your choices & rights

Depending on where you live (including under California's CCPA/CPRA), you may have the right to access, correct, delete, or obtain a copy of your personal information, and to limit certain uses. You can edit your profile in-app and request account deletion from your account settings; deletion anonymizes your personal data while preserving records we must keep for legal and transactional reasons. To make a privacy request, contact us below.

6. Security

We use technical and organizational safeguards — including row-level access controls, private storage for verification documents, and encryption in transit — to protect your information. No system is perfectly secure, but we work to protect your data and limit access to those who need it.

7. Children

The platform is not directed to children under 18, and we do not knowingly collect their data.

8. Changes

We may update this policy; material changes will be posted here with a new effective date.

9. Contact

Privacy questions or requests: privacy@hyr.one.